# Service Level Agreement

Source: https://webnativeapp.com/sla

Description: WebNativeApp Service Level Agreement: uptime commitment for the dashboard and build pipeline, and how credits work.

This Service Level Agreement ("SLA") describes our uptime commitment for the WebNativeApp dashboard and build pipeline.

## 1. Uptime commitment

We target 99% monthly uptime for the onboarding dashboard and the app-packaging pipeline, excluding scheduled maintenance and factors outside our reasonable control, such as outages at our hosting or build-tooling providers.

## 2. Scheduled maintenance

Where possible, scheduled maintenance that may affect availability is announced in advance through the dashboard or by email.

## 3. Measuring downtime

Downtime is measured from our monitoring systems as the percentage of time the dashboard or build pipeline is unreachable or returns server errors for sustained periods.

## 4. Exclusions

This SLA does not cover issues caused by your website, your DNS or hosting configuration, third-party app store review timelines, or force majeure events.

## 5. Requesting a review

If you believe an outage affected your account beyond the committed uptime, contact [support@webnativeapp.com](mailto:support@webnativeapp.com) with the relevant dates so we can review account-level remedies.

Last updated: July 2, 2026.